Shipping policy
At Star Squiggle Hash, we handcraft and personalise each piece with care. Please read below so you know exactly what to expect when you place an order.
Processing Times
- In-stock items: Most ready-to-ship items are dispatched within 1–3 business days.
- Handmade & custom engraved items: Please allow 3–7 business days for us to create and personalise your piece before it's handed to the carrier. During busy periods (Christmas, Father's Day, etc.) processing times may be slightly longer — we'll always let you know.
Shipping Options & Costs
We ship Australia-wide. Rates at checkout depend on the product category:
| Product | Standard Shipping | Express Shipping |
|---|---|---|
| Most items | $10.00 AUD | $20.00 AUD |
| Key Rings | $5.00 AUD | — |
| Bottle Openers | $6.00 AUD | — |
| Pet Tags | Free | — |
| Selected items | Free on orders $40+ | — |
Free standard shipping is automatically applied at checkout when your order meets the free shipping threshold for that product category (generally $40 AUD and over).
Delivery Timeframes
Once dispatched, estimated delivery times within Australia are:
- Standard: 3–7 business days
- Express: 1–3 business days
Delivery times are estimates provided by Australia Post and may vary depending on your location, particularly for regional and remote areas.
Local Pickup
Local pickup is available for Key Rings and select items from our Gilmore, Canberra location — free of charge. Simply select Local Pick Up at checkout and we'll contact you when your order is ready to collect.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. You can use this to track your parcel via Australia Post at auspost.com.au.
Delays & Issues
We do our best to get your order to you on time, but occasionally delays can occur due to carrier or weather events outside our control. If your parcel hasn't arrived within the estimated timeframe, please:
- Check your tracking number for the latest update.
- Contact us at [your email] and we'll investigate with the carrier on your behalf.
For lost or damaged parcels, please reach out as soon as possible so we can work to make it right.
Questions?
We're always happy to help. Get in touch via our contact page, or email us at sales@starsquigglehash.com, and we'll get back to you as soon as we can.